What Can Staff Do?

What can staff do?

Support staff and patients to maximise their entitlement to welfare benefits by signposting to organisations detailed here and throughout this site

Attend a staff training session. Click on the Staff Training site link to view where and when. New locations and dates will be added there

Staff who provide direct care and treatment can ask about money worries as part of your routine health assessments, for example:

  • What money worries do you have?
  • What are you living on / what income do you have?
  • You said you have been feeling low lately; do you have any money worries?
  • Are you aware of anything that might be causing your anxiety; family problems  or money worries?
  • Would you like to speak to an advisor to discuss money worries or help you to claim any benefits that you may be entitled to?

Click here for other simple steps you can take to help people affected by the changes.



Give patients the Citizen's Advice Direct number  0808 800 9060  - free from landlines and most mobiles



Supporting patients with health conditions and/or disabilities to move into or retain employment is a key role for NHS services.  Expert advice and support on work, health and recovery is available from

NHS Working Health Services Lothian.
Contact: 0131 537 9579 or email :voc.rehab@nhslothian.scot.nhs.uk

NHS Boards can take action to mitigate some of the worse impacts. A Guide is available here


 Money Advice


There is more information on money concerns for NHS Lothian Staff on the staff room pages of this intranet. Read this flyer, or you can book an appointment  with a money adviser Astley Ainslie Hospital - call 0782 792 4549.

More help is provided at the national www.moneyadviceservice.org.uk.

For updated accessible, online and detailed information relevant to benefit changes in Scotland :  www.adviceguide.org.uk/scotland

Last Reviewed: 18/07/2013