Support Services

Patient Experience Team

The Patient Experience Team is part of NHS Lothian and provides confidential advice and information to patients, their families and carers. The Patient Experience Team is dedicated to listening to those using NHS Lothian and will support you to provide feedback about your experience. We have provided a list of support services below, but please contact the Patient Experience Team if you are unable to find what you are looking for. The Patient Experience Team can be contacted at:
Patient Experience Team
NHS Lothian
2-4 Waterloo Place
T: 0131 536 3370 (open Mon-Fri, 09:00-16:00)

Patient Advice and Support Service (PASS)

PASS is an independent service which provides free, accessible and confidential information, advice and support to patients, their families and carers about NHS healthcare. They can help you through the process of providing feedback, from explaining your rights and responsibilities as a patient to helping you write a letter or make a phone call.
You can find contact details for your local bureau on Citizens Advice Scotland’s website.


An advocacy worker, available across Edinburgh and the Lothians, is someone who works with you to make sure your voice is heard. They can support you to access information and express your views and wishes. You may benefit from an advocacy worker if you find it difficult to make your views known and need other people to listen to you and hear your story.

Interpretation & Translation Service

If you cannot speak English or have problems speaking English, or if you have sight or hearing loss you may be entitled to an interpreter or translator through Edinburgh Council. Contact details are as follows:
Central Library
George IV Bridge
T: 0131 242 8181

NHS Inform

NHS Inform is a health information service which covers a range of health matters, including advice about medical conditions, translated medical information, answers to commonly asked health questions and guidance about welfare rights. The information is trustworthy and constantly updated. You can contact NHS Inform at the following:
T: 0800 22 44 88 (free to call and open 08:00-10:00)

Last Reviewed: 25/04/2017