Patient Experience

NHS Lothian strives to be a listening, learning and improving organisation and would like to hear about anything that is, or has been, important to you. Whatever your experience – whether it be positive and as you expected or if it left room for improvement – we would like to hear from you.
NHS Lothian is constantly looking for ways to improve the experience of our patients, and listening to what you think about the services you have used is a vital part of the process. We take your feedback seriously and use it to make improvements to our services. Here are some examples of the work we have done:
If you would like to provide feedback and support service improvement, here are some ways you can get involved.

Tell us Ten Things survey

Tell us Ten Things (TTT) is a short paper-based survey used by NHS Lothian to get feedback from patients about their care and treatment experience. It is made up of 10 multiple-choice questions and has a box for you to write any additional comments you may have. TTT is currently used in wards at the Royal Infirmary of Edinburgh, Western General and St John’s Hospitals. Please let us know what you thought about your care and treatment experience by completing one on site. We have a list of answers to frequently asked questions which might help you.

Patient Stories

Patient stories are a powerful way of bringing experiences to life and making them available to other people. They help tell us what really matters to you and how we can improve the quality of our services. If you are a patient, carer, family or friend of someone who has recently used our services, we want to hear about your experience, whether it is good or bad. To share this important information, please complete our online feedback form. We may then contact you to hear more about your story.

Last Reviewed: 31/01/2017