Tell us about your experience (Compliments, concerns and complaints)

NHS Lothian is committed to improving the services it provides for patients and their families. As part of this commitment, we are keen to hear from you about your experience of our services. If you would like to tell us about this, please use the links below:

We will respond to everyone who provides contact details. We cannot promise to do everything you suggest, but we will do what we can to improve your experience of our services.

The NHS Lothian Patient Experience Team is based at:

2 – 4 Waterloo Place

Telephone: 0131 536 3370





The Patient Advice and Support Service (PASS) is an independent service which provides free, accessible and confidential advice and support to patients and their carers and families about NHS healthcare. You can access this service from any Citizens Advice Bureau in Scotland. Visit or follow this link to find your local CAB. For more information on the Patient Advice and Support Service visit

Last Reviewed: 17/09/2015