NHS Lothian cannot accept e-mails with confidential information in them from anything other than an NHS e-mail account.This includes authorisation requests for specials and unlicensed medicines.

​Each community pharmacy in Lothian has a generic mailbox eg. Lothian.cp1234@nhs.net. To access this you must have your own NHS mail account. Anyone in the dispensing workflow can do this and should be checking the generic mailbox THREE times daily.

Access to NHS mail is quick and easy to sort out. All you have to do is click on the following link: NHS mail application form. Fill this in and then email it to Directory services.

For any issues or queries regarding NHS mail, please contact Hazel Jamieson​ (IM&T Facilitator)

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Last Reviewed: 16/08/2017