Out of Hours Service

In life threatening illness or injury call 999

If you need medical advice when your GP practice is closed and cannot wait until your surgery is open please call:

  • NHS 24
    08454 24 24 24
  • Text phone users:
    18001 08454 24 24 24
  • If English is not your first language
    Anyone who needs the assistance of a translator to access NHS 24 should tell the person answering the call the language they speak. The call with then be linked as soon as possible to a translation service.

Lothian Unscheduled Care Service provides out-of hours medical services for all of Lothian. These are not walk in centres. You must phone NHS 24 on 08454 24 24 24 where the nurse adviser, if necessary, will arrange for an appointment for you.

Depending on the outcome of the assessment by NHS 24 you will either be seen by appointment at one of 5 out-of-hours centres which are located across Lothian or when necessary, in your own home. Sometimes a doctor will call you back to discuss your problem further.

All routine health matters, including repeat prescriptions must be dealt with by your own GP practice Monday to Friday 8am - 6pm.

The service is staffed by a team of:

  • Doctors
  • Nurse practitioners with extended training
  • Paramedic practitioners with extended training

What happens next?

  • A call handler will ask your name, address, phone number and why you are calling.
  • You will then speak to a nurse adviser who will assess your symptoms.
  • Please note: At times when NHS 24 is very busy it is possible that the nurse adviser may arrange to call you back. If during that time your condition worsens please phone NHS 24 and let them know.
  • The nurse advisor will provide you with advice or, if required, arrange for you to be seen by a health care professional in the local out-of hours medical service.
  • In Lothian this service is called the Lothian Unscheduled Care Service.

If you have any comments or complaints about Out of Hours services you can write to:

NHS Lothian Customer Relations and Feedback Team
2nd Floor,
Waverley Gate,
Edinburgh
EH1 3EG

or telephone 0131 536 3370

Email: craft@nhslothian.scot.nhs.uk (formerly complaints.team@nhslothian.scot.nhs.uk – any emails sent to the former address are forwarded to the craft email)

Last Reviewed: 31/07/2013