Do you need ambulance transport to get to your healthcare appointment?
New ambulance booking line for patients ‘goes live’ on 22 October 2012
The Scottish Ambulance Service (SAS) Patient Transport Service is responsible for the transport of non-emergency patients who do not need an immediate or urgent ambulance.
Ambulance transport is available for patients who need support to reach their healthcare appointments if they have medical or mobility needs that prevent them from travelling independently and require the support of ambulance staff during the journey. The core service operates between 8am and 6pm, Monday to Friday (excluding Bank Holidays).
The SAS is implementing a Patient Transport Service (PTS) improvement plan to enhance the clinical care given to patients who need to attend hospital or other healthcare facilities. The roll-out of the first phase of the PTS improvement plan is now close to completion. The plan will be launched in the East Region (NHS Lothian, NHS Borders, NHS Tayside, NHS Fife, and NHS Forth Valley) on Monday 22 October 2012, when a new direct Patient Booking Line for the PTS will ‘go live.’ The same booking line number is already in use across the North and West of Scotland.
From 22 October 2012, to request a journey by ambulance, patients should call the new ambulance booking line on 0300 123 1236 (calls are charged at local rates for both landlines and mobiles). Patients who are hard of hearing, deaf or speech impaired can contact the service through Text Relay on: 18001- 0300 123 1236. Callers will be asked a series of questions about their condition and - if appropriate - the ambulance booking will be confirmed during the call. Ambulance transport may be requested up to 28 days before the healthcare appointment. Patients who need support making the call should ask their GP or carer.
The SAS is producing a leaflet called Information for patients who need ambulance care services to attend healthcare appointments, which will be distributed to hospitals, GP practices and other healthcare facilities from early October.