What Our Patients Say

We are committed to providing the best quality care and treatment and always aim to continually improve our services. We believe that the best people to tell us how we are performing are those who have experienced our services and we really value and appreciate their comments and feedback.

 
The Human Fertilisation and Embryology Authority (HFEA) regularly carry out independent assessments of our centre, the results of which are available on their website. To share your treatment experience and help our centre provide the best possible service, please click the link below to access the HFEA online patient feedback form. The form should take no more than 5 minutes to complete and will help others decide if this is the right centre for them.
 
 
 
  
To all the doctors and nurses, thank you so much for all your care and support during our PGD. It has made the process much easier and we are so grateful.
Thank you so much from all of us! Our baby is an absolute joy and we feel incredibly lucky to have her. It would not have been possible without you all.
We are delighted with our beautiful little girl, she is settling in well. We want to thank you all for all the help and support you all gave us over the years. We think you are fantastic and all do an amazing job.
Thank you for your care over the last few months. You all do a wonderful job which we will always be eternally grateful for. Thank you.
The words “thank you” could never express the gratitude we have for all the staff who have supported us. It’s been a rollercoaster of ups and downs and happiness, and through it all you have always shown us kindness, compassion and care. You gave us hope! We will be grateful every day for the little miracle you gave us.
Thank you for all you have done for me over the last couple of months. I was very apprehensive about starting treatment but you did a wonderful job of reassuring me and have patiently answered my endless list of questions. I can honestly say that you put me at ease from day one and that the whole process felt incredibly smooth and far from stressful. Thank you for always treating me as an individual, with gentleness, sensitivity and care.
Many thanks to all doctors, nurses and embryologists that made our dream come true. We have a healthy baby boy.
We both can’t thank you enough for the help and support we received while going through our 2 successful IVF treatments. Without you, our family would not be complete.
Huge thank you to all the staff that looked after us last summer…..we are just besotted with her and really enjoying watching the changes every day. We cannot thank you enough.
Thank you all very much for all your help and support. We are over the moon with our result and none of it would have been possible with you. We are so grateful, thank you all again.
We would like to thank all members of the team for the invaluable support and kindness provided to us throughout our IVF journey.
Thank you so much for the care & support you have shown throughout my treatment cycles. We have been so blessed having one previous successful treatment giving us a little girl, now aged two.
Thank you to all of your for doing such a great job! Our care throughout our journey so far has been excellent and we are so very grateful for all you do at the clinic. Thank you for helping us and for all your hard work. We look forward to sending you our baby picture once we meet the little one. Such a magnificent gift…Thank you!
Thank you so so much for helping our dreams come true! Thank you for all your efforts to achieve a beautiful little baby! You have no idea how much your efforts and support mean to us. You work so hard and deserve a massive thank you!
To say thank you doesn’t seem enough. – I can’t actually even find words to tell you how wonderful we think you all are and how forever indebted we will be to you and the work you do. We had a long journey to get our first baby in 2012 then our second in 2014.
You did such a wonderful job guiding us and supporting us through what is the most emotionally charged process I think anybody will face….We adore our babies so much and are now living the dream that we had thanks to your care and work at EFREC. A special thank you to Dr King, Laura, Mia, Carmel who I saw many times on my trips in.
We would like to say a massive thank you to all the nurses and consultants for all your help and assistance throughout the whole process of our ICSI treatment. If it wasn’t for all the hard work and dedication of the full team we wouldn’t have our perfect little twin boys. We are eternally grateful for everything you have done and for making our dream of becoming a family a reality. Miracles do happen!
Thank you for all the years of support we received from you. We finally, after 3 IVF cycles, have our little girl.
We can thank you enough for helping us. We are over the moon!
We can’t thank you enough for all your support and hard work in finally making it possible for us to be blessed with a beautiful baby boy. This is a dream come true for us and without all your help this wouldn’t have been possible.
We thank you for your care, expertise, words of encouragement and part you’ve played in our journey so far.
To every member of staff we have had the pleasure to deal with; nurses, doctors, embryologists, reception staff and those working behind the scenes. Thank you very much for all your professionalism and care during the last 15 months of our lives. We feel very lucky to have had you on our side and it’s been a real joy to get to know some of you.
Thank you so much for all your help & support over the last few years. What we have now has made it all worth while!
A big thank you to all the doctors, nurses and staff. We are so grateful for all the help you gave us. Everyone was so supportive and kind during our treatment. Enjoying every minute of the morning sickness J
A huge thank you to your dedicated excellent team. You all made out treatment a lot easier and your positivity was appreciated. Couples in Lothian are lucky to have your excellence and expertise on their doorstep.
To all the staff who have helped and supported us through our first PGD cycle. Thank you so much, your excellent care has meant the world to us.
You gave us hope when we looked lost. Thanks for all the amazing work you do.
Thank you from the bottom of our hearts for all you did for us. Our baby has made our lives complete and he wouldn’t be here if it wasn’t for the amazing work you all do. We will be grateful all our lives.
Our beautiful baby girl came into the world in March. We cannot thank all of the staff enough for the help/support you gave to help us become parents.
Huge thank you to you all for all the support, care and guidance you have given us over recent months. Despite my concerns of going through IVF, you couldn’t have made me feel more comfortable and looked after. We both really appreciate all you did for us to make us feel welcome, despite your hectic workload.
I would like to say the biggest heartfelt thank you for the care and support given to us throughout our time with you. From the smallest of phone calls through the ups and downs you made them easy for me with the friendly, caring voices down the line to the 5-star treatment in the clinic…..you gave us the most special gift in the world, our beautiful daughter.
Just wanted to say thank you for your dedication, support and kindness during our treatment.
We would like to thank you from the bottom of our hearts for giving is a very special little boy. We love him more than words can say!
Thank you for your excellent care during our recent cycle of IVF. We really appreciate all of your help and empathy.
We want to thank you for all your support and giving us hope during our treatment. Thanks to all your hard work we have our little girl. You have completed our family with our little bundle of joy!

Last Reviewed: 02/11/2016