Second “mystery shopper” survey confirms ease of access to Lothian sexual health services

NHS Lothian’s sexual health services have been given a clean bill of health in a national “mystery shopping” exercise for the second year in a row.

Callers claiming to have symptoms of common sexually-transmitted infections were offered appointments to be seen within two days of the initial contact by Lothian’s genito-urinary medicine clinic, well within the national standard.

The clinic, at Lauriston Place in Edinburgh, was among 21 GUM clinics to be mystery-shopped by callers, with ISD Scotland publishing the results of the exercise today (26th August, 2008).

Dr Anna Glasier, Lead Clinician, Sexual Health Services, NHS Lothian, said:

“Sexual health services need to be accessible and available at short notice. Long waits for help could be hazardous where sexually-transmitted infections are involved, and it is good to see that our service has done well in this test.”
NHS Lothian also did well in the first mystery-shopping exercise, launched in 2007.