New independent advisory scheme launched

INDEPENDENT help is to be offered to members of public to access healthcare services and have their views represented.

NHS Lothian has set up a new advice and support service in partnership with the Citizens Advice Bureaux.

The new scheme comes as NHS Lothian received praise from the Scottish Health Council for the quality of work already underway in involving patients in developing new services.

The Scottish Health Council published an audit of NHS Lothian's patient focus and public involvement work yesterday.(14th Aug)

Heather Tierney Moore, Director of Nursing, NHS Lothian, said:

"NHS Lothian places great emphasis on involving patients and the public in shaping and influencing our healthcare service and it is pleasing to see that the Scottish Health Council has recognised that we are broadly successful in that aim.
"We publish the feedback we get from patients and others on a regular basis and every service has to demonstrate strong patient involvement so we can be sure that we provide quality care.
"NHS Lothian has also set up a new independent advice and support service. This is provided by Citizen's Advice Bureaux across Lothian and will be a valuable addition to people wishing to comment on our services."

The Scottish Health Council said NHS Lothian had presented strong evidence of patient focus and public involvement to its audit team.

The council highlighted examples such as the involvement of patients from NHS Lothian's Patient and Public Partnership Network in a hand hygiene promotion, and the involvement of members of the public from two deprived areas of Edinburgh as part of the Prevention 2010 (Keep Well) project.