Health Hero Award
Sponsored by Edinburgh Evening News
The Health Hero Award is the only publicly nominated category where the
public have the opportunity to nominate a healthcare worker who has delivered
exceptional service as well as the best patient care.
Heather McVicars, a Research Nurse in Cancer Clinical Trials at the Western
General Hospital was nominated by one of her patients for the Health Hero
Lynn Mellon first met Heather when she was diagnosed with breast cancer in
2012. Lynn signed up to a trial which Heather was facilitating that aimed to
treat primary cases of breast cancer.
Lynn said: “During my treatment, Heather was so supportive to me and to my
family. She is constantly on the end of the phone and, as she knew I was
struggling with my diagnosis, she helped me to get psychological support.
“Heather always takes the time to listen and help in whatever way she can.
She always manages to put a smile on my face no matter how bad you’re feeling
and she doesn’t just provide support for the patient but to the family and loved
ones too. Everyone should have Heather on their side when going through
treatment for cancer. I really don’t know how I would have got through it
Improving Patient Access
The Outpatient Department at Leith Community Treatment
In this category, the judges were looking for individuals or teams who have
made a significant improvement to aspects of the patient journey, with criteria
including offering patients a choice at the point of referral, improving patient
access to diagnosis, treatment and care services and improved clinical access or
The Outpatient Department at Leith Community Treatment Centre has been
recognised for showing initiative in their introduction of Trans-nasal
Endoscopy, a patient-friendly procedure which requires no sedation or aftercare.
The centre are one of the few facilities offering such a procedure in the UK and
patient feedback shows significant improvements to patient comfort and
Best Example of Innovation, Quality and Productivity
the University of Edinburgh
Dr. Kate Templeton and the ‘Gene Xpert’ Team
A new award this year, this award recognises staff or teams who have taken
steps to improve working practices and service within their department, in order
to benefit fellow staff or patients through the implementation of a new system
This team stood out for their collaborative approach in being the first
hospital in the UK to implement on-site testing for Norovirus at Liberton
hospital. This has reduced the diagnosis time from 22 hours to 90 minutes which
has dramatically improved bed efficiency.
The Voluntary Service Award
Niall McGoldrick and Orna Ni Choileain for the ‘Let’s Talk About
Mouth Cancer’ campaign
This award recognises the outstanding individuals and teams who give up their
time to help improve the health and wellbeing of patients, service users and
their families and carers in Lothian.
The judges were extremely impressed with Niall and Orna’s enthusiasm in
setting up Let’s Talk About Mouth Cancer which has seen free mouth cancer
screening events across Lothian.
Mentor of the Year
Jane McNulty and Dr. Graham Nimmo
The Mentor of the Year Award aims to identify a member of staff who not only
performs their job to the best of their ability, but shares their knowledge and
expertise with colleagues, junior members of staff, students or placements. This
award is for someone who really understands the importance of reassuring and
supporting staff, takes responsibility for imparting knowledge and sharing
advice and who encompasses our core values to act as a positive role model.
Jane McNulty and Dr. Graham Nimmo were nominated for their development of a
group of Advanced Critical Care Nurse Practitioners in order to support the
delivery of safe and effective care within NHS Lothian. Their mentoring and
guidance has been recognised as the ‘gold standard’ in training programmes for
the implementation of such a group and many other national health boards are now
looking to them for advice and guidance in setting up their own similar
Staff Member of the Year
Sponsored by Edinburgh Napier
Kelly Black, Medical Secretary Team Lead, Western General
This award is for staff members who go above-and-beyond. The individual
should be committed to person-centred care, have a positive influence on
colleagues, patients and individuals, and be a constant and effective
contributor to their team.
Kelly is widely regarded as a shining example of an NHS Lothian employee and
her unwavering consistency and brilliantly high standards are admired by many of
her colleagues. She acts as a glue for colleagues and is a friendly face for
Respect for Others
The Healthy Working Lives Bite Size Literacy and Numeracy Education
This award was looking for a staff member or team which actively tries to
identify with a group of patients or staff who are perhaps hard to reach or
difficult to identify and who strive to work with these groups to encourage
inclusion and equality, be that in healthcare or the working environment.
The Healthy Working Lives Bite Size Literacy and Numeracy Education project
has helped employees to develop their confidence and self-esteem through
workplace learning. In it’s fourth year, they have received some inspiring
feedback from participants and hope it continues for many more years to
Team of the Year
Sponsored by Unison
The REACT Team
In this category, the judges were looking for a team that has demonstrated an
excellent performance throughout the year, where there has been key engagement
between managers and clinical staff, evidence of improved outcomes for patients
and evidence of patient involvement influencing performance. The judging panel were extremely impressed with REACT’s provision of rapid
assessment of adults over the age of 75 in their own home. This provision of
acute care at home is having a positive impact on prevention of emergency
hospital admissions as well as having a 90% satisfaction rating from patients,
carers and GP’s.
Caring Champion of the Year
Louise McFarlane, Dental Receptionist, Sighthill Dental
In this category, judges were looking to find a member of staff who shows an
exceptional level of care and compassion in his or her work, are committed to
creating a welcoming and happy environment and who display a selfless way of
working putting other’s needs before their own.
Louise is a ‘well kent’ face in Sighthill Dental Practice and always has a
ready smile for anyone coming in and out of the department. She is caring
towards patients young or old and her colleagues have lost count of the amount
of times she has received bouquets of flowers from grateful patients. In fact,
we’ve heard that one gentleman who isn’t even a dental patient pops in for a
chat with the wonderful Louise.