A new phone line service is being piloted by NHS Lothian for people
in Lothian suffering from joint, muscle and back problems from today.
(Monday, 1 October 2012).
The Musculoskeletal (MSK) Advice and Triage service (MATS), is a
service run by NHS 24 for people with MSK problems. MSK problems affect
joints, muscles and backs and are very common. They are also the biggest
cause of work absence. The service can direct people to appropriate
self-management resources over the phone or if required refer to local
physiotherapy services. The service aims to help sufferers of MSK
problems recover quickly to minimise the impact on work and lifestyle.
Lynne Douglas, Director, Allied Health Professionals, NHS Lothian
said: “This phone line has the advantage of giving people who have
muscle, joint or back aches and pains quick access to advice. Normally
most sprains and strains will settle down in about six weeks but we
know quick and easy access to key information to help sufferers manage
their problem is known to be effective, hastens recovery and keeps
people in work. It can mean that people will not need to see a
healthcare professional if they follow the best advice quickly.”
“People calling the phone line can also be directed to important
information about how they can treat their individual injury such as
should they be resting or still taking part in fitness activities and
also which medication to take.”
Approximately 54,000 MSK referrals are made to NHS Lothian’s physiotherapy services each year.
The MSK Advice and Triage service operates from Monday to Friday, 2pm
to 8pm, and can be contacted on the national phone number: 0845 604
People can visit www.nhsinform.co.uk/msk to access a wide range of
information and advice. The website also includes exercise videos to
help people get moving again, advice on medication, work and sports.
Alternatively, the information is also available on digital TV via Freesat and Virginmedia (‘Home’ button – ‘Interactive’).
For more information on the MSK service please e-mail email@example.com.
Interview with Wendy Johnson, Clinical Specialist Physiotherapist, NHS Lothian