Patient Transport

The Patient Transport Service takes patients who have a medical or mobility need to and from their pre-arranged hospital appointments, or for their admission and discharge to hospital.

Patients are normally picked up from their home and taken to and from their hospital appointment.

Do I qualify?

Having a healthcare appointment does not mean that you will automatically be provided with ambulance transport. This service is available for patients whose medical or mobility needs prevent them from travelling independently and who require the assistance of ambulance staff during the journey.

For more information please visit the Scottish Ambulance Service website at:

Transport types

The service operates with a wide range of different vehicles appropriate to the different types of patient we serve.

For more information, please visit the Scottish Ambulance Service website at:


To request ambulance transport to and from your healthcare appointment up to 28 days in advance, you can now phone the Scottish Ambulance Service direct booking line number: 0300 123 1236 (charged at local rates from landlines and mobiles). You will be asked a few questions to see if you are eligible for patient transport and to ensure that the correct transport is booked, according to your needs.

If you are hard of hearing, deaf or speech impaired, you can contact the Service through Text Relay on: 18001-0300 123 1236.

We really need to know if you no longer need ambulance transport, or if your mobility improves, so that the right type of ambulance is sent to you. If you need to cancel a journey which has been booked, please call 0800 389 1333 (freephone from landlines).

For more information please visit the Scottish Ambulance Service web site at:

If you need to cancel your clinic appointment, please call the number on your appointment card or letter.

Last Reviewed: 21/01/2013